DP Daily Prompt: Are you being served? Post by Ranu
Once I bought a shoulder bag in a store in London,England. I took it home and was disappointed when the zipper broke as I tried to open it. I went to a store nearby to get it fixed. The store clerk asked me the date I purchased the bag. I told her yesterday, she seemed puzzled and told me I must take it back to the store. Back in Dhaka if this happens they refuse to admit they sold me a defective bag, replacing it is out of question.
Reluctantly I went back to the store. I stood in a corner of the luggage department. I hoped I’d see the man who sold the bag, after fifteen minutes I saw a different store clerk approaching me,he asked me did I need help. Quite hesitantly I showed him the bag,he took it from me and was taking quite long to return,I thought he will tell me he cannot take it back.
He apologized ,told me he could not find a similar bag,but he had one which was slightly larger. He was ready to refund my money.I was impressed and agreed to take the larger one and pay the difference. He was so polite, I wished the store clerks in Dhaka would take a refresher course in good manners from someone like him.
Thank you for sharing this account of good customer service.
We strive here to cultivate and express a high quality of customer service to all our people.
All good wishes,
I was very glad I had the opportunity to shop there and learn a lesson from it.
Thank you robert.