Have you ever faced a difficult situation when you had to choose between sorting it out yourself, or asking someone else for an easy fix? What did you choose— and would you make the same choice today?
Yes I faced a difficult situation a few months ago. I was looking for some furniture, I went to a furniture store in the mall to look around. The lady at the store showed me a picture, it looked beautiful I ordered it and paid the whole amount the same day.
When it was delivered I noticed the furniture set was different from the one she showed me, I went back to the sales representative and asked her to make arrangements to take the set out of my house, she took another few days to get it removed.
I went back to her and asked for the refund, she told me she had already refunded the money.Since she did not give me a receipt I wasn’t sure the money was really refunded. I had used my credit card to pay, I called the credit card company to find out if the money was refunded , they checked a few times and they told me it was not repaid yet.
Finally after two months the company reimbursed me, I was so annoyed I made up my mind never to buy anything from them.They are unreliable and their staff is incompetent.