When faced with confrontation, do you head for the hills or walk straight in? Was there ever a time you wished you’d had the opposite reaction?
In life we as humans face a lot of confrontations, sometimes I walk straight in, other times I try to ignore them.
Once I bought a shop vac and brought it home, when my daughter tried to put it together she noticed a part was missing, without that part the equipment was useless.
Next day I took it to customer service, the lady looked at it and said, “I’m sorry you cannot return those.”
Without asking me why I brought it back she gave me a reply which I wasn’t ready to hear. I wasn’t going to head for the hills, I took the confrontation approach, “What do you mean you wouldn’t take it back,” I said.
She said, “customers buy these take them home, use it and bring it back, our policy is not take them back.”
I was not pleased, I replied, “look you should ask the question why I brought it back and you shouldn’t assume all the customers are the same.”
She was ready to listen, I showed her there was a part missing, I could not use it without the part. I returned the shop vac and came home.