When was the last time you were ready to throw in the proverbial towel? Did you end up letting go, or decided to fight on anyway?
I had a very bad experience with ‘Sears’ the department store, three months ago I ordered a set of furniture from a picture the Sales lady showed me, it seemed quite attractive.
Three weeks later it was delivered to us, I was extremely disturbed to see it, it did not look anything like the one in the picture, I went to the store, to let them know I wanted to return it, the sales lady was off that day, the gentleman told me I had to go back on the day the lady was working.
Monday morning I went ,got the attention of the lady and told her I want to return the furniture because it was not the same one I ordered. She started talking about other sets on the floor, and would I be interested. I said I wanted my money refunded first then I’ll decide. I wasn’t sure if I told her I won’t buy it from them,what her reaction may be, she might refuse to take it back and I’d be stuck with a hideous looking furniture.
After contacting my credit card company several times I managed to get my money back, after two months.
This taught me a much needed lesson, I should not order anything by looking at a picture and the customer service in Sears is terrible, once you buy something from them, they trap you, they try to convince you their stuff is the best.I had to keep my cool until my money was refunded. I know now I must never buy anything from them.
I bought my furniture from a different store, they are the best, they never question or convince you to buy something if you are not interested!