What’s your earliest memory involving another person? Recreate the scene— from other person’s perspective.
I am a sales woman at a local furniture store.It was early afternoon, I was moving around trying to help some customers,I spotted a lady with her daughter.They were looking at some furniture, I immediately walked towards them and asked if they needed help.
They were pleased to see me, they needed to know about the sectionals in our show room. I showed them a picture of one on sale.
One of them said, ‘I like this how long will I have to wait to get it?’
‘Ten days’ I replied.
The mother ordered it and went home.
I was happy I was able to sell the furniture.
About two weeks later the sectionals arrived, I made arrangements to get it delivered to the customer’s house, a day later the mother came back and told me, she did not like the furniture, it was not the one she ordered. She showed me the picture I agreed it was different,
I told her: ‘maybe they shipped the wrong one.’
The lady was unhappy she wanted to return it, I tried to convince her to keep it, I even said : ‘We’d knock down the price some more.’
She was not interested , she asked for a refund. I waited a few more days hoping she’d change her mind, I also showed her a different sectional, it didn’t change anything, she was adamant and asked for a refund.
Nothing I said convinced the lady so I reluctantly refunded her money!