Tell us about a time when you flew into a rage. What is it that made you so angry?
I was angry when the woman at Kent customer service looked at me and said,”We won’t take that back.”
It was Shop Vac with parts missing, I could not use it, so I took it back.
I told her,” you didn’t give me a chance to tell you why I brought it back.”
She realized her mistake and gave me the refund.
What’s the most dreadful (or wonderful) experience you’ve ever had as a customer?
I bought a shop vac from a local hardware store, when I tried to put it together I found the important parts missing. I took it back to the store’s customer service, the sales lady ,looked at me and said we are not taking these back.
I was unhappy, I asked her, “Why won’t you take it back?”
She said some customers bought a similar shop vac used it and decided to return it.
I told her, she should have asked me the reason for returning the appliance.
I opened the box and showed her there were parts missing.
When she realized she had made a mistake, she talked to someone over the phone, and then refunded my money.
I guess in my case I’d have to agree ,with the saying,”All is well that ends well.”
When faced with confrontation, do you head for the hills or walk straight in? Was there ever a time you wished you’d had the opposite reaction?
In life we as humans face a lot of confrontations, sometimes I walk straight in, other times I try to ignore them.
Once I bought a shop vac and brought it home, when my daughter tried to put it together she noticed a part was missing, without that part the equipment was useless.
Next day I took it to customer service, the lady looked at it and said, “I’m sorry you cannot return those.”
Without asking me why I brought it back she gave me a reply which I wasn’t ready to hear. I wasn’t going to head for the hills, I took the confrontation approach, “What do you mean you wouldn’t take it back,” I said.
She said, “customers buy these take them home, use it and bring it back, our policy is not take them back.”
I was not pleased, I replied, “look you should ask the question why I brought it back and you shouldn’t assume all the customers are the same.”
She was ready to listen, I showed her there was a part missing, I could not use it without the part. I returned the shop vac and came home.